Privacy Policy

1. Who We Are

This Privacy Policy describes how Seenact (“Seenact”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use the website located at www.seenact.online and any related products and services (the “Service”). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide

• Account information such as your name, email address, and authentication identifiers when you sign up or sign in.
• Billing information such as payment identifiers and purchase history, processed through our third-party payment providers.
• Content you submit such as resumes, notes, prompts, and audio captured during a session, when you choose to provide it to the Service.
• Support communications when you contact us by email or other channels.

2.2 Information collected automatically

• Usage data such as feature usage, credits consumed, and timestamps.
• Device and log data such as IP address, browser type, operating system, and approximate location derived from IP.
• Cookies and similar technologies for authentication, preferences, and basic analytics.

2.3 Information from third parties

If you sign in using a third-party identity provider (for example, Google or GitHub), we receive basic profile information from that provider in accordance with the permissions you grant.

3. How We Use Your Information

We use the information described above to:

• Provide, operate, and maintain the Service;
• Authenticate users and secure accounts;
• Process payments and manage subscriptions and credits;
• Generate AI transcriptions, suggested answers, notes, and related output for you;
• Provide customer support and respond to your requests;
• Monitor and improve the performance, safety, and quality of the Service;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal obligations and enforce our terms.

4. AI Processing

To deliver core features such as real-time transcription and AI-generated answers, audio, text, and other content you submit may be processed by AI models and by third-party AI providers acting on our behalf. Where we use third-party AI providers, we select providers that contractually commit to processing data solely on our instructions and not to use that data to train their general-purpose models without your consent.

5. Legal Bases for Processing

Where applicable data-protection law (such as the GDPR) requires a legal basis for processing, we rely on:

• Performance of a contract – to provide the Service you have requested;
• Legitimate interests – to operate, secure, and improve the Service;
• Consent – where you have given us specific consent, such as for optional cookies or marketing communications;
• Legal obligation – to comply with applicable laws.

6. Sharing of Information

We share personal information only as described below:

• Service providers such as hosting, authentication, payment, analytics, and AI providers that process information on our behalf under appropriate contractual safeguards.
• Legal and safety when required by law, legal process, or to protect the rights, property, or safety of Seenact, our users, or others.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

We do not sell your personal information.

7. Data Retention

We retain personal information only for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Content you submit (including transcripts and notes) is retained for the period indicated in your account settings or until you delete it. Deleting your account will trigger deletion of associated personal data within a reasonable period, subject to backups and legal retention requirements.

8. Security

We use reasonable technical and organizational measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No system is completely secure, however, and we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries other than the one in which you reside. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for international transfers of personal data.

10. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing;
• Receive a portable copy of your data;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with your local data-protection authority.

To exercise these rights, contact us at support@seenact.online. We may need to verify your identity before fulfilling your request.

11. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Cookies

We use cookies and similar technologies for authentication, to remember your preferences, and to understand how the Service is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and, where the changes are material, take reasonable steps to notify you. Your continued use of the Service after the changes become effective constitutes your acceptance of the updated policy.

14. Contact

For questions or requests regarding this Privacy Policy, contact us at support@seenact.online.

Data controller: Seenact
Address: [COMPANY ADDRESS]
Registration: [COMPANY REGISTRATION]
Tax ID: [COMPANY TAX ID]
Data protection contact: [DPO CONTACT, if applicable]